Shipping and Returns
UPS Ground - $17.00
UPS 2nd Day - $35.00
UPS Overnight - $70.00
*Our last pickup is approximately 4:00pm EST. We make every attempt to get your order filled immediately, there are no guarantees.
**Next Day Air and 2nd Day Air deliveries include Monday-Friday business day deliveries - to arrange for weekend deliveries please call 1-800-336-0076.
***UPS does not ship on these holidays: New Year's, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
CANADIAN SHIPPING: $35 flat.
We ship via UPS Standard.
ALL OTHER INTERNATIONAL SHIPPING - $70 flat
We ship via UPS Expedited Service
The governments of the destination country determine the duties (or custom tariffs), VAT and taxes that should be charged for the products being imported into the country. These may vary by country, type of product being imported and where the product was manufactured.
Please note that all international shipping fees, import duties, customs tariffs, VAT, and brokerage fees are non-refundable. O’Connell’s is not responsible for any duties or taxes applied to your package by your local customs office or shipping carrier. If you choose to return an item, you are responsible for paying all return shipping costs, as well as any duties, taxes, or tariffs associated with shipping the package back to our facility.
RETURN POLICY
Customer satisfaction is our goal at O’Connell’s. If a product does not meet your expectations, it may be returned for a refund or exchange.
Returns must be postmarked within 15 days of the date the merchandise was received. All shipping costs, including return shipping, are the responsibility of the purchaser.
All original tags must remain attached, and merchandise must show no signs of wear or damage. O’Connell’s does not accept returns or exchanges on merchandise that has been washed, altered, or tailored.
PRICING/AVAILABILITY
All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally an item on our web site may be mis-priced or it's availability misrepresented. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, O'Connell, Lucas, Chelf, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
STYLIST/COSTUME DEPT. POLICY
We ask that any merchandise being returned be postmarked no later than 15 days after confirmed delivery date. The full cost of shipping is the responsibility of the purchaser, including returned shipping. Please call or email for a quote. Items sent back after 15 days, look worn, have deodorant or makeup stains, or have been washed will not be accepted. A 20% restocking fee will be applied to any returned merchandise. (note: this for stylist/costume departments only). Exchanges will not be charged restocking fees. Actual shipping costs will be applied to package shipment. Please contact Elaine with any questions. [email protected]
RETURN/EXCHANGE FORM
UPS GROUND SHIPPING TIMES FROM O'CONNELL'S (Buffalo, NY)
