Shipping and Returns

UPS Ground - $17.00
UPS 2nd Day - $35.00
UPS Overnight - $70.00

*Our last pickup is approximately 4:00pm EST.  We make every attempt to get your order filled immediately, there are no guarantees.
**Next Day Air and 2nd Day Air deliveries include Monday-Friday business day deliveries - to arrange for weekend deliveries please call 1-800-336-0076.
***UPS does not ship on these holidays: New Year's,  MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

CANADIAN SHIPPING: $35 flat.
We ship via UPS Standard. 

ALL OTHER INTERNATIONAL SHIPPING - $70 flat
We ship via UPS Expedited Service

The governments of the destination country determine the duties (or custom tariffs), VAT and taxes that should be charged for the products being imported into the country. These may vary by country, type of product being imported and where the product was manufactured. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by O’Connell’s, please contact your local government for specific details.

RETURN POLICY

Customer satisfaction is our goal at O'Connell's.  In the event that a product does not meet your expectations, it may be returned for a refund or exchange.  Return merchandise must be postmarked no later than 15 days after the received date.  The full cost of shipping is the responsibility of the purchaser, including returned shipping.  We ask that all original tags remain attached and merchandise must exhibit no signs of wear or damage.  O'Connell's does not accept returns on merchandise that has been altered/tailored.

PRICING/AVAILABILITY

All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally an item on our web site may be mis-priced or it's availability misrepresented. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, O'Connell, Lucas, Chelf, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

STYLIST/COSTUME DEPT. POLICY

We ask that any merchandise being returned be postmarked no later than 15 days after confirmed delivery date. The full cost of shipping is the responsibility of the purchaser, including returned shipping. Please call or email for a quote. Items sent back after 15 days, look worn, have deodorant or makeup stains, or have been washed will not be accepted. A 20% restocking fee will be applied to any returned merchandise. (note: this for stylist/costume departments only).  Exchanges will not be charged restocking fees.  Actual shipping costs will be applied to package shipment. Please contact Elaine with any questions. [email protected]

RETURN/EXCHANGE FORM

UPS GROUND SHIPPING TIMES FROM O'CONNELL'S (Buffalo, NY)